Refund policy
Here's your updated policy for a digital download workbook:
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after purchasing your digital workbook to request a refund.
To be eligible for a refund, please contact us within 30 days of your purchase date with your receipt or proof of purchase.
To start a return, contact us at j@adesignlifestyle.com. Once your request is received and approved, your refund will be processed at no cost to you — there is no return shipping fee and no restocking fee.
You can always contact us for any questions at j@adesignlifestyle.com.
Damages and Issues Please contact us immediately if you experience any technical issues accessing or downloading your workbook so we can evaluate the issue and make it right.
Exceptions / Non-Refundable Items Certain items cannot be refunded, such as gift cards. All other purchases, including our digital workbook, are eligible for a refund within the 30-day window.
Exchanges The fastest way to ensure you get what you want is to request a refund for your current purchase and make a separate purchase for the correct item.
European Union 14-Day Cooling Off Period If you are located in the European Union, you have the right to cancel or request a refund within 14 days of purchase, for any reason and without justification. You'll need your receipt or proof of purchase.
Refunds We will notify you once we've reviewed your request and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at j@adesignlifestyle.com.